Unifeast Solutions (“Unifeast,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our websites, applications, and catering management platform (collectively, the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
1. Information We Collect
We may collect the following categories of information:
- Account & profile information: name, email address, phone number, organization details, role, and login credentials.
- Business & operational data: unit details, employee records, attendance, payroll, inventory, expenses, dining records, invoices, and other data you upload or generate while using the Service.
- Payment information: billing details and transaction records. Payment card data is processed by our payment partners (such as Razorpay) and is not stored directly by Unifeast.
- Communications: messages sent through contact forms, support requests, and email correspondence.
- Technical & usage data: IP address, browser type, device information, access times, pages viewed, and diagnostic logs used to secure and improve the Service.
- Cookies & similar technologies: session cookies and analytics tools that help us authenticate users and understand how the Service is used.
2. How We Use Information
We use collected information to:
- Provide, operate, maintain, and improve the Service.
- Create and manage user accounts and authenticate access.
- Process subscriptions, payments, and invoices.
- Send transactional communications, such as account alerts, receipts, and service updates.
- Respond to inquiries and provide customer support.
- Monitor security, detect fraud, and enforce our Terms and Conditions.
- Comply with legal obligations and protect our rights and the rights of others.
- Analyze usage trends to enhance features and user experience.
3. Legal Bases for Processing
Where applicable, we process personal information based on one or more of the following: your consent; performance of a contract with you; compliance with legal obligations; and our legitimate interests in operating, securing, and improving the Service, provided those interests are not overridden by your rights.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers: cloud hosting, email delivery, payment processing, analytics, and customer support vendors who process data on our behalf under contractual safeguards.
- Within your organization: administrators and authorized users within your account, based on role permissions you configure.
- Legal & safety: regulators, law enforcement, or other parties when required by law or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
5. Data Retention
We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and your account status.
6. Data Security
We implement administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit where supported, and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access, correct, or update personal information we hold about you.
- Request deletion of personal information, subject to legal and contractual limitations.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Receive a copy of your data in a portable format, where applicable.
To exercise these rights, contact us at admin@unifeastsolutions.org. We may need to verify your identity before responding.
8. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and analyze Service usage. You can control cookies through your browser settings, but disabling certain cookies may affect functionality.
9. Children’s Privacy
The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
10. International Data Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers of personal information.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
- Email: admin@unifeastsolutions.org
- Website: unifeastsolutions.org